Support

The following information may assist with any technical issues or information you require about our products and services. We recommend the use of our Premium Installation 🔗 service if you are unable to complete your online order.

Frequently Asked Questions

These are the most common questions we find are being asked regularly by our customers. Find out what these frequently asked questions are. The answers to our frequently asked questions may assist with an issue you may be experiencing. More FAQ Information 🔗

How To Generate A CSR

A CSR is required to order an SSL Certificate. The CSR is generated from within your hosting control panel or server. Find out how to generate a CSR and the requirements here. CSR Instructions & Information 🔗

How To Install Your SSL Certificate

Here you will find further information about the installation process for installing your SSL Certificate once it has been issued to you. Installation instructions are available for most popular web server and hosting control panel types. More Installation Information 🔗

Browser Compatibility For SSL Certificates Offered By Trustico®

Our SSL Certificates work with 99.9% of browsers and servers. We've provided a list of the most common browsers and servers that support the use of an SSL Certificate. Ubiquity Information 🔗

SSL Certificates That Work With Mobile Devices

There was a time when not all SSL Certificates were designed to work with mobile devices. This feature became more popular due to increases in mobile consumers and people using their mobile devices to browse the internet. This page will provide more information on which SSL Certificates work with mobile devices. Mobile Device Information 🔗

Technical Frequently Asked Questions

Visit this page if you are experiencing a technical problem with your SSL Certificate, you require technical information regarding your SSL Certificate or even if you may require further technical information about the SSL protocol before placing your order. More Technical FAQ Information 🔗

Renewal Information

Find out everything you need to know about renewals, our special renewal pricing as well as any further renewal information and CSR (Certificate Signing Request) requirements for renewal orders. How To Renew Your SSL Certificate 🔗

Glossary & Jargon Buster

The SSL industry contains many different technical terms and they may be cause for some confusion. Find out more about these particular and specific terms and what they mean here. More Glossary & Jargon Information 🔗

About The Validation Procedure

When you purchase our products we need to validate that you are who you say you are. Find out more information about our automated issuance procedures as well as information on manual verification products and their requirements. More Validation Information 🔗

Track Your Order & Resend E-Mails

Find out what stage your order is at here. If you are missing your Approver E-Mail or Fulfillment E-Mail you may request it to be resent immediately. You can also view and print your online invoice from within our tracking system. More Order Tracking Information 🔗

Automated Issuance Insurance System

If your order included Issuance Insurance or if it was purchased as an addition to your order we are able to assist with re-issuing your SSL Certificate and it's remaining validity. Simply visit this page to find out about our automated Issuance Insurance system. More Replacement Information 🔗

Extended Validation (EV) SSL Certificate Information

Extended Validation (EV) SSL Certificates give high security web browsers information to clearly identify a web site's organizational identity. This page will provide more information on the benefits of Extended Validation (EV) and how it can help increase consumer confidence. More EV Information 🔗

Telephone Country Codes

During the ordering process we may ask you for your telephone number, area code and country code. If you are not sure of your country code or would like to confirm you are selecting the correct code please refer to the list of country codes that we have provided. More Telephone Country Code Information 🔗

Banking Wire Transfer Payment Option

Our bank accounts are denominated in multiple currencies and are located at various locations globally. Our Banking Information 🔗